Investigation reveals need for training, administrative changes at North Florida VA facilities
Action News Jax
by: Samantha Manning
Mar 4, 2016
Veterans Affairs said it has made changes after an investigation revealed a need for administrative changes and staff training at some of the facilities in Northeast Florida.
The investigation by the VA Office of the Inspector General did not find any evidence of intentional wrongdoing for the four main facilities serving the greater Jacksonville area.
Training, administrative changes needed at North Florida VA facilities
The VA OIG investigations stem from 2014 complaints regarding patient times.
Petty Officer Chris Taylor served as a Navy Hospital corpsman for 12 years and told Action News Jax he suffers from a traumatic brain injury.
Taylor said he has been waiting for more than a year to see a neurologist at the VA Outpatient Clinic in Jacksonville.
“You call them and they put you on hold and they say you’ll get a letter in the mail, and you just never get anything,” Taylor said.
The investigation reveals the need for an administrative change at the VA Outpatient Clinic in Jacksonville when it comes to recording eyeglass prescriptions.
A report also reveals a lack of training for staff at the VA Medical Center in Gainesville.
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