October 26, 2016
An Army veteran who suffers from PTSD says in a federal lawsuit that American Airlines agents subjected her to two days of humiliation and stress when she tried to fly home from Kansas with her service dog, a Labrador retriever named Jake.
Service dog Jake was wearing his vest and had the credentials needed to fly with Army veteran Lisa McCombs, according to a lawsuit she filed against American Airlines and regional carrier Envoy for refusing to let her board a plane with Jake to Gulfport from Manhattan, Kansas. Courtesy of Lisa McCombsLisa McCombs says she flew without incident to Manhattan, Kansas, on Oct. 25, 2015, but was stuck there for two days because American regional carrier Envoy refused to let her board a return flight with Jake, even though he was wearing his service vest and met criteria to board the plane.
“Ms. McCombs was emotionally crushed and humiliated by the conduct of (Americans’) agents, who discriminated against her because of her disability and publicly shamed her,” says the lawsuit filed by Biloxi attorney Christopher Van Cleave of Corban Gunn Van Cleave in Biloxi.
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