Inspector general finds VA claims backlog greater than reported
Stars and Stripes
September 10, 2018
WASHINGTON – The number of backlogged benefits claims at the Department of Veterans Affairs is larger than the agency reported, according to findings released Monday from a government watchdog.
The VA considers backlogged claims to be veterans’ claims for benefits that take longer than 125 days to approve or deny. The VA Inspector General’s Office reported officials omitted 63,600 backlogged claims from its count during the first half of 2016, creating a misrepresentation of how many claims were delayed.
Overall, the VA’s estimated backlog represents only 79 percent of actual backlogged claims, the IG determined.
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